How can we help you?

Please see this article on where to find your API keys: Where do I find my API Keys?

Please see this article on fixing API Key issues: Problem with your API key - Troubleshooting Licensing Issues

Please see this article on changing the card your Club subscription is billed to: How do I change the card my Club subscription is billed to?

Please see this article on cancelling your Club subscription: How do I cancel my Club subscription?

We're sorry to hear you'd like a refund for OptimizePress. We're happy to help with any technical issues you may have using the platform, but if you still want a refund, please click "Submit a ticket" below and let us know your account details so we can action this for you (as long as you are within our 30 day refund guarantee period)

Please see this article if you are not seeing your new licenses inside your account: I have upgraded my account but my new licenses are not showing

I have just purchased and have not received my login information

OptimizePress logins are sent to the email address you provided to us at signup. Please check your junk and spam folders, and also any other filter folders or Gmail "Promotions" folder if you're using the Google Mail Service.

You should look for an email with subject: "Your OptimizePress Product Information"

If you still don't see your account information email, tick the box below to submit a ticket to our friendly support team - please include any information you have received including any invoice numbers so we can track down your order

I have lost my logins

Your OptimizePress 2.0 logins will have been sent to the email address you provided when you purchased. The email subject line will be "Your OptimizePress Product Information". If you cannot find this email, check any junk folders or other email filters.

If you have forgotten your password you can also get a password reminder at http://members.optimizepress.com/wp-login.php(click the forgotten password link)

If you have an OptimizePress 1.0 account, you can login or get a password reminder at http://www.optimizepress1.com/wp-login.php

If you still need more help getting access, tick the box below to submit a ticket to our friendly support team

Where do I login to OptimizePress?

If you need to access your account you should visit http://members.optimizepress.com (this is for OptimizePress 2.0)

If you have forgotten your password you can also get a password reminder at http://members.optimizepress.com/wp-login.php (click the forgotten password link)

If you have an OptimizePress 1.0 account, you can login or get a password reminder at http://www.optimizepress1.com/wp-login.php

How to troubleshoot LiveEditor problems:

We recommended using the Firefox web browser (download free here) for editing your pages for best experience. We do not recommend using Safari or Internet Explorer

In most cases where issues are occuring with the LiveEditor, we find this to be caused by conflicts with a plugin or theme running on your site.

Please watch the video below for our recommended troubleshooting steps...

Content Disappearing or won't save in LiveEditor:

There are certain circumstances where content may stop saving on a page within WordPress. This is most often due to a limitation that is set within your site/servers PHP settings which limits the maximum number of variables saved to a page. Most of the time when creating normal pages and posts, you would not reach this limit inside WordPress. But when creating longer sales pages and other page types that you might create inside OptimizePress, this limit can be reached, and the result is that content stops saving on a page.

There is a workaround, although you may need to ask your host to help you implement it (this should only need to be done once per site):

Inside your php.ini file, you need to change the setting for the max_input_vars variable (this is normally set to around 1000). We recommend changing this to 9999, so it would look something like this:

max_input_vars = 9999

This should ensure that all variables or content is saved to the database rather than only 1000 variables being passed through. In some rarer cases, with certain hosting we have found that there is another setting which can control this on your server. If you find that the above steps do not help with the issue, you will need to ask your hosting company to set some additional values for something called hardened PHP Suhosin

The variables that need to be set for this are as follows:

suhosin.post.max_vars = 9999

suhosin.get.max_vars = 9999

suhosin.request.max_vars = 9999

suhosin.post_max_array_depth = 500

At this moment, we know that Liquidweb hosting requires this setting, but it’s likely that other hosting companies also use this setting.

We highly recommend asking your hosting company to assist with this to avoid breaking anything on your site as the PHP configuration files can be delicate. I'm afraid this is not something we can change from our side, it must be done by your hosting company.

These two steps should ensure that you longer pages you create inside OptimizePress and WordPress now have no further problems saving.

If you have any further questions, please click the button to submit a ticket below

How to install a content template

See this article: How to install a content template

Template appears to be uploaded but does not show

See this article: Template appears to be uploaded but does not show

Error when uploading content templates (FilesystemIterator Error)

See this article: Error when uploading content templates (FilesystemIterator Error)

Template thumbnails do not appear

See this article: Template thumbnails do not appear

Error - Fatal Error Maximum Execution Time

See this article: Error - Fatal Error Maximum Execution Time

Video Issues Troubleshooting

See this article: Video Issues Troubleshooting

My API Key is Not Working:

If you're having problems licensing, or receiving invalid license errors this most likely means that your site is not able to communicate with our licensing server.

This sometimes happens because your hosting has blocks or filters in place which are stopping our licensing communications (our software installed on your site sends a request to our server to validate the API key when entered - if this command is blocked from being sent - you will receive an invalid error).

To resolve this, you need to ask your hosting company to whitelist all HTTP communications between your site and our server. We have two different servers used for licensing, both must be licensed.

The IP Addresses to whitelist are:

54.174.238.39
23.23.102.166

The domain for our server is optimizehub.com

Please ask your hosting company to whitelist all HTTP communications and you should then have no further issues.

Please Note: Unfortunately if your hosting/server is blocking communications with our Licensing server, there isn't anything we can do from our side to resolve this issue, it must be fixed by your hosting company as they control these settings.

Find more information in our Knowledgebase article: here

Error Message Troubleshooting

There are many different potential error messages you may receive on your site. Some come from WordPress, some from OptimizePress and some from your hosting or PHP server.

We've compiled a list of some of the most common error messages we see below, but we highly recommend searching our knowledgebase for the error - just use part of the error or the error number and exclude any reference to your site and search

If you don't find the answer in our knowledgebase or below, please check the box at the bottom of this page and submit a ticket.

General Errors

• Notice: Use of undefined constant OP_SN
• ERR_CONNECTION_RESET when uploading plugin
• Parse Error Syntax Error T_FUNCTION
• Fatal error: Cannot redeclare akismet_fix() Error
• Not Found Process Optin Form Error

OptimizeMember Errors

• Unable to Verify $_POST Vars Error
• ERROR: Unexpected txn_type/status
• Error #36. Transaction failed: Fail to obtain approval for the online transaction
• Clickbank IPN Error 403 (Invalid IPN URL)
• 503: Basic File Downloads are NOT enabled yet

External Theme or Plugin Issues

As I'm sure you can appreciate, our OptimizePress customer base use a wide variety of themes and plugins in combination with OptimizePress. Whilst the majority of these will work without any issues, we do occasionally encounter conflicts where styling or functionality of OptimizerPress is affected by something else running on your site, or where OptimizePress influences a theme or plugin.

In cases where another theme or plugin is affecting OptimizePress, it can be very difficult for us to troubleshoot or fix these issues because we did not develop those external scripts and therefore our developers are not familiar with their code.

Please read the following carefully to help you troubleshoot the issues you may be having:

1. LiveEditor Issues

These are issues with the LiveEditor such as windows not opening or options not working which you find are caused by your theme or plugin. These are most often because of Javascript or CSS styling from your theme/plugin conflicting with codes inside the LiveEditor.

Click here to follow our guide on how to troubleshoot these issues

2. Blog Theme Affected by OptimizePress Plugin

If you are using the OptimizePress plugin and your own theme and find that when OptimizePress is activated your theme looks different or some functions are not working, please read on...

These issues can be caused by one of the following:

» Shortcode conflicts: This is where your theme and OptimizePress have one or more shortcodes with the same name. This can result in elements such as dividers not appearing correctly or styling being incorrect. Unfortunately issues such as this are very difficult to resolve because the shortcode names are coded into the platforms. In this case we would recommend considering installing OptimizePress on a subdomain or subdirectory install such as members.yourdomain.com (for a membership site) or yourdomain.com/lp for landing pages

» Other Codes Affecting Your Theme: This should not be an issue if you are using versions 2.5.1 or above. We have now removed any of our codes from rendering on your theme pages and posts where possible so our codes should not affect your site


You may find that we have a recommended solution on our theme/plugin compatibility guides page here


If you experience any of the above issues and are unable to resolve them satisfactorily, please let our team know by ticking the box below and submitting a ticket.

Please note: Unfortunately because of reasons mentioned above, we may not be able to resolve issues with external themes and plugins but we'll certainly be able to advise if any fixes are known - but you can help us by ensuring you have completed any recommended troubleshooting steps above first.

Customization Questions

Our team here at OptimizePress are happy to answer any questions related to using our OptimizePress admin options to customize your pages or site. This includes advising on the use and the functions of the LiveEditor and the elements and options within it.

If your modification requires custom CSS we have a selection of commonly requested in our Help center Customizations section

Unfortunately, we are not able to provide help or advice on customizing your site beyond this, where custom CSS or Javascript may be required. Our support team are not CSS coders and we recommend that if you need to make custom modifications outside of our options or settings, you seek the help of a professional developer through sites such as Fiverr.com or Awesomeweb.com

You can find out more about what is covered by our support inside our Support policy 

If you believe you have a question which fits within the remit of our customization support, please click the button below to submit a ticket

How do OptimizePress affiliate payments work

Please see this article on How Affiliate Payments Work:

http://optimizepress.helpscoutdocs.com/article/653-how-do-optimizepress-affiliate-payments-work

Apply for our affiliate program

Here at OptimizePress, we operate a customer only affiliate program.

In order to join our program you must have an active OptimizePress account. Once you have an account, login to the members area and click the "Affiliate Application" link at the top of the page and complete the form to apply.

All applications are still considered on an individual basis to ensure suitability with our program and to ensure we maintain a high standard of affiliates.

I have a question about an affiliate sale

If you have a question about a specific affiliate sale, we will need to pass your enquiry to our special affiliate team. Please submit a ticket via the button below and include all information you have on the sale you would like to enquire about and we'll investigate further.