External Theme or Plugin Issues
As I'm sure you can appreciate, our OptimizePress customer base use a wide variety of themes and plugins in combination with OptimizePress. Whilst the majority of these will work without any issues, we do occasionally encounter conflicts where styling or functionality of OptimizerPress is affected by something else running on your site, or where OptimizePress influences a theme or plugin.
In cases where another theme or plugin is affecting OptimizePress, it can be very difficult for us to troubleshoot or fix these issues because we did not develop those external scripts and therefore our developers are not familiar with their code.
Please read the following carefully to help you troubleshoot the issues you may be having:
1. LiveEditor Issues
These are issues with the LiveEditor such as windows not opening or options not working which you find are caused by your theme or plugin. These are most often because of Javascript or CSS styling from your theme/plugin conflicting with codes inside the LiveEditor.
Click here to follow our guide on how to troubleshoot these issues
2. Blog Theme Affected by OptimizePress Plugin
If you are using the OptimizePress plugin and your own theme and find that when OptimizePress is activated your theme looks different or some functions are not working, please read on...
These issues can be caused by one of the following:
» Shortcode conflicts: This is where your theme and OptimizePress have one or more shortcodes with the same name. This can result in elements such as dividers not appearing correctly or styling being incorrect. Unfortunately issues such as this are very difficult to resolve because the shortcode names are coded into the platforms. In this case we would recommend considering installing OptimizePress on a subdomain or subdirectory install such as members.yourdomain.com (for a membership site) or yourdomain.com/lp for landing pages
» Other Codes Affecting Your Theme: This should not be an issue if you are using versions 2.5.1 or above. We have now removed any of our codes from rendering on your theme pages and posts where possible so our codes should not affect your site
You may find that we have a recommended solution on our theme/plugin compatibility guides page here
If you experience any of the above issues and are unable to resolve them satisfactorily, please let our team know by ticking the box below and submitting a ticket.
Please note: Unfortunately because of reasons mentioned above, we may not be able to resolve issues with external themes and plugins but we'll certainly be able to advise if any fixes are known - but you can help us by ensuring you have completed any recommended troubleshooting steps above first.